Do you provide technical support? Is there a charge?
We provide technical support at no charge. Please email us or call us at 866-290-4183.
(Software Support Policy and Contact Us)
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Who designed the software? Great question. When investing hundreds of thousands of dollars, you need to know that the people behind the very tool you are using to make investment decisions are credible.
The software is designed and maintained by Douglas Rutherford, CPA and his real estate CPA firm, Rutherford CPA & Associates, P.C. Doug is a nationally recognized CPA practicing in the real estate area, and equally important, he is also a real estate investor. The software has been in the marketplace since 1993, and is updated frequently with new features enhancements and tax law changes.
There are now over 25,000 users of the Cash Flow Analyzer® software which is a testimonial to the quality of the product and the customer service you will receive.
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| Can I print reports in PDF for clients, investors and lenders? Yes, all of our reports can be printed in PDF format using our easy-to-use, free, built-in PDF software. |
| Can I download the software? Do I also receive a CD and manual? You can immediately download the software if you wish. The download link is emailed to you with the email you enter during checkout. We also ship a CD and manual so that you can have the original software to reinstall if needed. |
| Is there a money-back guarantee? Yes, we have a 90-day no-risk refund policy. |
| Do I have to pay monthly fees or constantly be logged in online? No, we do not charge you monthly fees or require you to log into our servers to use the software. You will not be dependent on anyone's servers or the speed of your connection to get fast, detailed analysis. You are able to download and install the software on your desktop or laptop and use the software regardless of your internet connection such as when you are at a client's office or at a property location. |
| Does the Landlord's & Flipper's Cash Flow Analyzer ® work on a Mac? Yes, as long as you have Microsoft Excel for Mac. However, the latest version of Mac is not compatible since it does not support VBA code. We are hopeful Apple will add this feature soon. VBA is code that we use to create print menus, drop-down boxes, goal-seeking functions, and other necessary features. Software System Requirements |
| Can I install the software on more than one computer? Yes, you can install our software on any computer that you own such as a home and work computers. We allow this for your convenience. Of course, there are always individuals who will push the envelope, so please do respect the copyright laws and adhere to the spirit of our intent. |
| Can I insert a pictures? Yes, you can. You will be able to insert picture on the Executive Summary, Cover, and Photo Album pages. You can also import your company's logo. |
| Can I change the report colors? Yes, you can. We have pre-determined colors that you can choose from to match your company logo or company colors. If you have a specific RGB color scheme, please contact us for a free quote to customize your reports. 
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| What about future software upgrades? Am I obligated to purchase? Tax law change updates are free for twelve (12) months from the date of purchase, and software feature upgrades are free for six (6) months. After that time, you may purchase an upgrade for only $24.95, but you are NOT required to do so. Software Upgrade Policy |
| Am I required to be online when I use your software? No, you are not required to be online to use our software. Our desktop/laptop software does not require an internet connection, nor does it require you to remember log-in names or passwords. |
| Can I change the currency formatting and do a currency conversion? Easy! Use the currency conversion tool built into the software (Dollars, Euro, Pounds, Rands). |
